Returns

Our refund policy lasts 10 days. We accept return & refund request only in following cases:

  1. Broken/Damaged/Leaked product delivered
  2. Wrong item delivered

Although we take utmost importance in getting right product delivered to you in perfect condition but in rare case if you face any issue, just create a refund or return request by writing to us on care@clayveda.com

 

Cancellation

Buyer can cancel the order before the order status changes to “Ready for Dispatch”. After this, unfortunately, order cannot be cancelled. However, customer can send us cancellation request on care@clayveda.com immediately, and we would try, but not guarantee, to cancel the same to the best of our possibility.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@clayveda.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at care@clayveda.com and send your item to: Plot No. 795, JLPL Industrial Area, Sector – 82, Mohali, Punjab 160055